Free tool
Lost Case Calculator
How many signed cases, and how much in fees, does your firm lose to inquiries nobody answers? Enter your own numbers for an estimate. Nothing you type leaves your browser.
Estimated loss
- Unanswered inquiries a month
- 28.8
- Signed cases lost a month
- 7.2
- Fees lost a month
- $25,200
- Signed cases lost a year
- 86.4
- Fees lost a year
- $302,400
An estimate from your inputs only, not a prediction. It assumes an unanswered inquiry would have been as likely to sign as one that reached a consultation, so treat it as the size of what is at stake rather than a forecast.
How the estimate is worked out
- Unanswered inquiries = inquiries per month × share unanswered
- Signed cases lost = unanswered inquiries × consultation-to-signed rate
- Fees lost = signed cases lost × average fee per signed case
- Per year = the monthly figures × 12
With the default inputs: 60 inquiries × 48% = 28.8 unanswered a month; × 25% = 7.2 signed cases; × $3,500 = $25,200 a month, or $302,400 a year.
About the 48% default. In Clio’s 2024 secret-shopper study, 48% of firms neither answered the phone nor called back. Your firm may be better or worse; the response time guide shows how to measure your own figure in an hour.
Source: Clio Legal Trends Report 2024, secret-shopper study of 500 US law firms, as summarized by the Illinois Supreme Court Commission on Professionalism in “Phone Calls Ignored, Emails Unanswered: Fixing the First Impression Problem for Law Firms” (Mark C. Palmer, November 1, 2024).
The other defaults (inquiries, signed rate, fee) are example values only. This is an estimate from your inputs, not a prediction of results from any product, including ours.
About the calculator
Where does the 48% default come from?
From Clio’s Legal Trends Report 2024 secret-shopper study of 500 US law firms: 48% of firms neither answered the phone nor called back. It describes firms in general, not yours, so replace it with your own figure if you have one.
Are the other defaults real figures?
No. The inquiry count, signed rate and average fee are example values so the calculator shows a result. Replace them with your firm’s numbers.
Is the result a forecast?
No. It is simple arithmetic on the numbers you enter, and it assumes a missed inquiry would have been as likely to sign as one that reached a consultation. Treat it as the size of what is at stake.
Stop losing inquiries to silence
Every inquiry answered within 60 seconds, by email, text or WhatsApp. Try it free for 14 days on up to 50 leads.
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